You can activate or deactivate shipping protection directly in the shopping cart. For a small surcharge, your purchase is additionally protected until it arrives safely. The amount depends on the total value of your shopping cart.

With shipping protection, you are covered if your parcel is lost, damaged or stolen. In this case, we will ensure that you receive a replacement or your money back as quickly as possible.

Please fill out the form below.

Unfortunately, the form is currently only available in English.

Wear first your order number and Your e-mail address in.

Please describe briefly on the next page, what happenedand - if your goods have been damaged - load a photo of the affected articles high. This enables us to prove the damage to the insurance company or the shipping service provider.

If you have any difficulties filling out the form, please contact our Customer Care under contact@dancing-queens.com

Please first check whether the parcel may have been left with neighbors, in the hallway or in a safe place. It may also be helpful to ask your post office or the delivery person.

If the parcel cannot be found, please contact us - we will then support you with further clarification and take care of the case as part of your shipping protection.

In some cases, shipping service providers or insurance companies require confirmation or additional information from the recipient. Your assistance will help us to process the claim more quickly and ensure that you receive your compensation.