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CONTACT US

Would you like to arrange a trial appointment in Pfäffikon ZH? Book your appointment here.


Or do you have a question, are you missing your favorite brand in our store, is there something wrong with your order or do you simply have other feedback for us? Fill out the contact form. We will answer your questions within 48 hours.


You are also welcome to call us on +41 79 590 57 97.

CONTACT FORM

FREQUENT QUESTIONS

Which items can I return?

You are welcome to return all unused shoes and leggings to us within 30 days of receipt.

The right of return without defects is excluded for the following products:

  • Discounted dance shoes from the Summersale collection 
  • Stockings
  • Top / sports bra
  • All articles from the category "Accessories

The sports bra and tights are hygiene articles, as they can be tried on without underwear or cannot be packed cleanly, which is why we cannot take them back.

We charge a 20% penalty and handling fee if the products are returned anyway. 

Where do I return items that do not fit me?

We have a return address for Switzerland and one for all other countries:

Return address within Switzerland:

Dancing Queens AG
Pilatusstr. 30
8330 Pfäffikon ZH
Switzerland

Return address outside Switzerland (Europe and others):

Dancing Queens AG 
c/o GMarc Fulfillment
Walter-Suchanek-Straße 14a
07985 Elsterberg
Germany

Do I have to pay shipping costs for a return shipment?

Yes, the return shipping costs are not covered by Dancing Queens AG covered.

I would like to make a collective order for a show group, my dance students or similar. How should I proceed?

Please contact us for special conditions with the desired products at bettina.gimenez@dancingqueens.ch. We can order significantly more sizes and products than what is shown online.

You can find more frequently asked questions and answers here.

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